Privacy Policy

Introduction

Welcome to Plantagenta Gardens' Privacy Policy. This policy outlines how we collect, use, and protect your personal data when you interact with our website, submit forms, or use our services. We are committed to safeguarding your privacy and complying with data protection laws.

Data We Collect

We collect personal information such as your name, email address, phone number, and garden preferences when you request a consultation or contact us. This data helps us deliver tailored garden design and maintenance services effectively.

How We Use Your Data

We use your data to process consultation requests, provide quotes, and offer ongoing garden maintenance services. We may share information with trusted service providers (e.g., landscapers) to assist with projects, ensuring it remains confidential at all times.

Legal Basis for Processing

We process your data based on your consent when you submit a form or under a contract when you engage our services. Our legitimate interests include improving service quality and marketing relevant offers, always respecting your rights.

Data Sharing and Disclosure

We only share your data with third-party service providers (e.g., payment processors) under strict confidentiality agreements. We do not sell your information to third parties and take steps to ensure its security.

Data Security

We implement measures such as encryption and secure servers to protect your personal data from unauthorised access. Our security protocols are regularly updated to maintain the integrity of your information.

Your Rights and Choices

You have the right to access, correct, or delete your data, as well as withdraw consent or object to processing. Please contact us at hello@plantagenta.com to exercise these rights, and we will respond within one month.

Cookies and Tracking

We use cookies to improve website functionality and analyse user behaviour. You can manage your cookie preferences through your browser settings, with more details available in our Cookie Policy.

Data Retention

We retain your data for as long as necessary to fulfill service purposes or comply with legal obligations, typically two years after your last interaction unless otherwise required.

International Data Transfers

Your data is stored within the UK and EU. If transferred to trusted providers, we ensure compliance with UK GDPR standards using appropriate safeguards.

Changes to This Policy

We may update this policy to reflect changes in our data practices. Notifications will be posted on our website or sent via email. Please review it regularly to stay informed.

Contact Us

For questions or concerns, reach out to us at hello@plantagenta.com